FREQUENTLY ASKED QUESTIONS

For help registering, please email register@goldenvoice.com 

Original past purchasers get first access to passes starting Thursday, October 24th at 11am PT. Register here with the same email used to purchase passes to access the past purchaser presale. An exclusive limited edition T-Shirt can be purchased only during the past purchaser presale! Have you purchased passes to all three years? 4-peat and we may have surprises in store...

Make sure you check your spam folder first before reaching out to Registration Support to troubleshoot your issue.

Learn more at AXS.com

Please contact https://support.axs.com/
Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
Live Chat available!

Passes will be scanned from your phone on the Cruel World App or AXS App at the entrance gate per day.

Please visit our Passes & Order Info page for details.

Yes. Check our Payment Plan section for more information.

There is no difference in tiers other than price.

Sorry, no refunds.

You may transfer individual tickets through your AXS account – instructions can be found HERE.

• Please note, the transfer option will be turned on closer to the show date. Please stay tuned.

Venue doors open at Noon. Schedule will be posted on the website closer to the festival date. Curfew is 11pm.

Yes, we will post set times closer to the festival date. Please stay tuned.

Please review allowed/Prohibited items on our general info page.

Yes. Excluding Clubhouse which is 21+.

100%! Can't wait for you to join us.

No ins/outs. You can review other basic festival info here.

This is a general admission festival on a grassy golf course, no assigned seating. There are some picnic-style seating scattered throughout the site for you to take a break and enjoy a meal.

Please check our Getting Here page.

HOTEL & PASSES PACKAGES are available now.

Yes, we do! Please check back closer to the festival for more information.

Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.

Cameras can be refused at security discretion upon entry.

Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.

See prohibited examples here.

Please check our Getting Here page.

Please check our Getting Here page.

 Yes.

There will be lockers available to rent. Please check back for link to purchase.

Yes, please check back closer to festival for eat & drink vendor listings.

Please review our Health & Safety info here.

There is no guarantee. Many artists will be performing at the same time and some areas may have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).

Please contact us with any other questions you may have here.

As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

Check Festival Map for locations.

Yes, Naloxone is permitted for personal use.

Parasols are generally for blocking the sun
Umbrellas for blocking Rain/Weather

Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water-resistant material.

If the parasol falls into the dimensions of 23” long / 32” wide opened and has a non metal stemmed handle and scoping pole it should be fine.

Charging lockers provide a place for you and your friends to store your freshly scored merchandise, jackets, bags and more - while also providing a charging place for phones, battery banks, and other devices. Each locker is equipped with a 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and Micro USB connectors to charge devices during festival hours. You'll enjoy freedom with your locker throughout festival hours and come and go as you please. Please do not store perishable foods or beverages inside the lockers.

Each locker includes one, 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and micro USB connectors, so you do not need to bring your own cables to charge devices. You may charge devices that use these connectors securely in your locker during festival hours. For optimal charging speeds, we do not recommend charging more than one device at a time.

GA lockers are located inside the event, within the Rosebowl concourse.
VIP lockers are located inside the VIP section adjacent to the event main stage.
Clubhouse lockers are located inside the outdoor Clubhouse lounge.
We'll post a venue map closer to the show that highlights these locations, or you can head to any Info Kiosk onsite for directions.

There will be a limited number of complimentary lockers for Clubhouse ticket holders, located within the Clubhouse outdoor lounge. You must have a Clubhouse ticket in order to access these lockers. There is no reserving these Clubhouse lockers ahead of time; they will be provided on a first-come, first-served basis each day at the event's Clubhouse lockers location.

Unfortunately, VIP lockers are exclusively for rent by VIP Pass holders. This is because the VIP lockers are located in the VIP area at the festival. GA lockers are open to any ticketing level.

You will be sent an AXS Mobile ID digital locker pass during the week of the festival. The pass will be available through the Cruel World Festival app or AXS App (iOS and Android). If you have any troubles, please contact contact@locknrock.com and include ‘Cruel World’ so we can identify which event you need assistance with.

By purchasing a locker ahead of time, you will be sent an email the evening before the festival, which will include details on your chosen locker location and information regarding your locker reservation. In this email, you will receive your locker number as well as the combination to the lock which will already be on your locker. If you've received this email, you do not need to check in with a locker attendant and can head straight to your locker! If you did not receive this email - on the day of your reservation, please proceed to the appropriate locker location with your AXS Mobile ID pass for your locker or a government-issued ID, identification card or passport matching your order confirmation to check-in. You will be issued a wristband with your locker number and lock combination. It's crucial to keep this wristband safe, as it grants you access to your locker. 

We understand that accidents happen. If you lose your locker information, head to the appropriate locker location with your AXS Mobile ID, ID, identification card or passport matching your order confirmation. We will verify your order and issue you a wristband with your locker information on it. For security purposes, we will also change the lock combination on your locker.

Yes. We will hold your locker reservation throughout the entire festival until you claim it.

During show hours, yes. When the event is over and the venue is closed, you will not be able to access the lockers.

Maybe. There is a limited supply of lockers – and all of them are available online in advance. Every locker will probably be reserved online before the festival begins. 

Sorry, same as festival passes - no refunds.

Yes, pending availability. If this is needed, please reach out to us at contact@locknrock.com and include ‘Cruel World’ so we can identify which event you need assistance with. Please note that the GA lockers and VIP lockers slightly differ in size. Be sure to read the dimensions and other details prior to purchase.

Please send an email to contact@locknrock.com and include ‘Cruel World’ so we can identify which event you need assistance with. We will ensure we place you in a locker in an accessible location.

No. The combinations are changed for every festival.