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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Frequently Asked Questions

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  • How can I get help registering for the sale?

    For help registering, please email registration@tunespeak.com.

  • How do I know if I qualify for early access to passes on Thursday, December 7?

    Original 2023 and 2022 purchasers will be sent an email to their original order’s purchase email with more details. Any past purchases made through a third-party vendor will not be recognized, sorry!

  • I know I purchased passes in 2022/2023 from you and not a third-party. How come I don’t see my early access email?

    Make sure you check your spam folder first before reaching out to AXS order support to troubleshoot your issue.

  • What are AXS Premium passes?

    Learn more at AXS.com

  • What time does the festival start and end?

    Venue doors open at 11:30am. Schedule will be posted on the website closer to the festival date. Curfew is 11pm.

  • Will you be posting set times in advance?

    Set times are live! Download our app to create your own personalized schedule for the weekend. 

  • Is the festival all ages?

    Yes. Excluding Clubhouse which is 21+.

  • Is this festival real?

    100%! Can't wait for you to join us.

  • Is there anywhere to sit?

    This is a general admission festival on a grassy golf course, no assigned seating. There are some picnic-style seating scattered throughout the site for you to take a break and enjoy a meal.

  • I placed an order but did not receive my mobile passes or order confirmation

    Please contact https://support.axs.com/
    Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
    Live Chat available!

  • Can my pass be scanned from my mobile device?

    Passes will be scanned from your phone on the Goldenvoice Festivals app or AXS App at the entrance gate per day.

  • Are payment plans available?

    Yes. Check our Payment Plan section for more information.

  • I am no longer able to attend, can I get a refund?

    Sorry, no refunds.

  • Where do I park for this event?

    Please check our Getting Here page.

  • I’m traveling from out of town, where should I stay?

    Here are some closer places to consider!

  • Do you have a lost & found?

    Yes, we do! Please check back closer to the festival for more information.

  • Can I bring a camera?

    A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event.

  • Is there public transportation to the event?

    Please check our Getting Here page.

  • Where is the rideshare drop off/pick up point?

    Please check our Getting Here page.

  • Will there be free water refill stations?


  • Are there lockers available?
  • Will there be vegan/vegetarian food?

    Yes, please check back closer to festival for eat & drink vendor listings.

  • How will Covid-19 affect this event?

    Please review our Health & Safety info here.

  • Wow, there are lots of artists performing! Will I see all of them?

    There is no guarantee. Many artists will be performing at the same time and some areas may have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).

  • What if my question isn't asked frequently enough to be listed here?

    Please contact us with any other questions you may have here.

  • Can I volunteer or are you hiring?

    As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

  • Will there be breast pumping stations?

    Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

    Check Festival Map for locations.

  • Can I bring naloxone into the event?

    Yes, Naloxone is permitted for personal use.

  • What is the difference between an umbrella and parasol?

    Parasols are generally for blocking the sun
    Umbrellas for blocking Rain/Weather

    Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water-resistant material.

    If the parasol falls into the dimensions of 23” long / 32” wide opened and has a non metal stemmed handle and scoping pole it should be fine.

  • What do the different Tiers Mean?

    There is no difference in tiers other than price.