FREQUENTLY ASKED QUESTIONS

PASSES / ORDERS FAQs

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How can I get help registering for the sale?

For help registering, please email register@goldenvoice.com
How do I know if I qualify for early access to passes on Thursday, October 24

Original past purchasers get first access to passes starting Thursday, October 24th at 11am PT. Register here with the same email used to purchase passes to access the past purchaser presale. An exclusive limited edition T-Shirt can be purchased only during the past purchaser presale! Have you purchased passes to all three years? 4-peat and we may have surprises in store...
I know I purchased passes in 2022/2023/2024 from you and not a third-party. How come I don’t see my early access email?

Make sure you check your spam folder first before reaching out to Registration Support to troubleshoot your issue.
What are AXS Premium passes?

Learn more at AXS.com
I placed an order but did not receive my mobile passes or order confirmation

Please contact https://support.axs.com/
Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
Live Chat available!
Can my pass be scanned from my mobile device?

Passes will be scanned from your phone on the Cruel World App or AXS App at the entrance gate per day.
When will I get my Clubhouse Or VIP Parking Pass?

Please visit our Passes & Order Info page for details.
Are payment plans available?

Yes. Check our Payment Plan section for more information.
What do the different Tiers Mean?

There is no difference in tiers other than price.
I placed an order but did not receive my mobile passes or order confirmation

Please contact https://support.axs.com/
Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
Live Chat available!
I am no longer able to attend, can I get a refund?

Sorry, no refunds.
How do I transfer a pass / How do I transfer my friend’s pass to them?
You may transfer individual tickets through your AXS account – instructions can be found HERE.
- Please note, the transfer option will be turned on closer to the show date. Please stay tuned.

General FAQs

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What time does the festival start and end?

Venue doors open at Noon. Schedule will be posted on the website closer to the festival date. Curfew is 11pm.
Will you be posting set times in advance?

Yes, we will post set times closer to the festival date. Please stay tuned.
What items are allowed or not allowed to be brought to the festival?

Please review allowed/Prohibited items on our general info page.
Is the festival all ages?

Yes. Excluding Clubhouse which is 21+.
Is this festival real?

100%! Can't wait for you to join us.
Is there re-entry allowed? Can we go in/out?

No ins/outs. You can review other basic festival info here.
Is there anywhere to sit?

This is a general admission festival on a grassy golf course, no assigned seating. There are some picnic-style seating scattered throughout the site for you to take a break and enjoy a meal.
Where do I park for this event?

Please check our Getting Here page.
I’m traveling from out of town, where should I stay?

HOTEL & PASSES PACKAGES are available now.
Do you have a lost & found?

Yes, we do! Please check back closer to the festival for more information.
Can I bring a camera?

A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event.
Is there public transportation to the event?

Please check our Getting Here page.
Where is the rideshare drop off/pick up point?

Please check our Getting Here page.
Will there be free water refill stations?

Yes.
Are there lockers available?

There will be lockers available to rent. Please check back for link to purchase.
Will there be vegan/vegetarian food?

Yes, please check back closer to festival for eat & drink vendor listings.
How will Covid-19 affect this event?

Please review our Health & Safety info here.
Wow, there are lots of artists performing! Will I see all of them?

There is no guarantee. Many artists will be performing at the same time and some areas may have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).
What if my question isn't asked frequently enough to be listed here?

Please contact us with any other questions you may have here.
Can I volunteer or are you hiring?

As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.
Will there be breast pumping stations?

Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

Check Festival Map for locations.
Can I bring naloxone into the event?

Yes, Naloxone is permitted for personal use.
What is the difference between an umbrella and parasol?

Parasols are generally for blocking the sun
Umbrellas for blocking Rain/Weather

Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water-resistant material.

If the parasol falls into the dimensions of 23” long / 32” wide opened and has a non metal stemmed handle and scoping pole it should be fine.