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If you are using a screen reader and are having problems using this website, please call (323) 513-6222 for assistance.
 Frequently Asked Questions
  • What time does the festival start and end?
    Venue doors open at 12pm. Schedule will be posted on the website closer to the festival date.
  • Is the festival all ages?
     Yes. Children 5 and under are free and must be accompanied by a ticketed adult. 
  • I placed an order but did not receive my ticket(s).
    All passes are QR codes that can be downloaded to your smartphone wallet and must be scanned at the venue for entry. QR codes will be sent out approximately 2 weeks before the event date. For any additional questions, please call or email Festival Ticketing Support. 

    Phone: (855) 233-6739
    Hours: Monday-Friday 8:00am-5:00pm PST
  • Can my ticket be scanned from my mobile device?
    Yes, passes are QR codes that can be downloaded to your smartphone wallet.

  • I am no longer able to attend, can I get a refund?
    Refunds will not be provided for any reason, BUT you can return tickets though our LYTE exchange. You'll get a fair market offer and another fan will get to go without overpaying! Return your pass here
  • It says tickets are no longer available, how do I get tickets for to Cruel World?
     Join the waitlist here.
  • Are Payment Plans available?
    Yes. In order to utilize the EZ Pay Payment Plan, you must specifically check the EZ Pay box during the checkout/order process. If you miss this, you are paying in full and there are no account adjustments. Check our EZ Pay Payment Plan section for more information.
  • Where do I park for this event?
    Please check back later for more information on our Getting Here page.
  • Do you have a Lost & Found?
    Please check back later for more information.
  • Can I bring a camera?
    A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event.
  • Is there Public Transportation to the event?
    Please check back later for public transportation information on our Getting Here page.
  • Will you be posting set times in advance?
    Yes. Set times will be posted on the website closer to the festival date.
  • Where is the Rideshare drop off/pick up point?
    Please check back later for more information on our Getting Here page.
  • Will there be free water refill stations?
     Yes.
  • Are there lockers available?
    Please check back later for more information.
  • What if my question isn't asked frequently enough to be listed here?
    Please contact us with any other questions you may have here.