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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Lost & Found

Losing something is never fun, but Guest Services is here to help! View found items in real time during and after the festival. If you find something, turn it in to Guest Services staff at an Info Tent only!


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  • Where is Lost & Found located?

    Lost & Found can be assisted with at any Info Tent location at the festival. See festival map for locations. View found items ONLINE ANYTIME on this page or in the Cruel World App.

  • When is it open?

    Our staff is available from 11:30a-11p inside the festival, but you can view items ONLINE ANYTIME on this page or in the Cruel World App.

  • What if I left the festival? How do I get my item back?

    If you missed us during our hours of operation, and we’ve verified ownership with you, you can select shipping from your confirmation email. Shipping at owner’s expense.

  • How updated is the inventory on Lost & Found?

    Items are added to the website as soon as they are turned in to our team. The website has the most up-to-date inventory we have received.

  • What if I found something at the festival? Where do I turn it in?

    Take found items to any Info Tent directly. Please DO NOT hand over items to random staff or guards.

  • I see my item! How do I get it back?

    Submit a Claim for the item. We’ll ask for additional details to verify ownership. Once confirmed, you’ll receive an email to pick up your item or have it shipped!

  • What if I don't see my item on the website?

    We encourage you to submit an Alert. If an item similar to yours is turned in, you’ll get a notification to check the website.

  • What if I think my item was stolen?

    We recommend filing a crime report with the Pasadena Police Department.